Question 1

What time is check-in and checkout?

Accepted Answer

Check-in is after 4:00 PM, and checkout is by 10:00 AM. You let yourself in with a door code. We send you the code and arrival details before your stay.

Question 2

Can I check in early or check out late?

Accepted Answer

You can ask. Open your booking from "Find my booking" and send a request. We say yes when the cleaning schedule allows. An approved early check-in may be free. A late checkout costs $50.

Question 3

How many guests can stay?

Accepted Answer

Up to 4 guests. At least one guest must be 25 or older. When you book, we ask for the full name of every guest, because the front desk registers each guest before you arrive.

Question 4

What are the beds?

Accepted Answer

The main bedroom has a king bed, and the second bedroom has two twin beds. There are two bathrooms.

Question 5

Can I bring a pet or a service animal?

Accepted Answer

No animals of any kind, including pets, emotional support animals, and service animals.

Question 6

Is the condo a good fit for babies or young children?

Accepted Answer

We don't recommend it. The condo isn't set up for babies or young children. There are sharp edges, small game pieces and uncovered electrical outlets, and the balcony is on the very top floor, where a fall could be deadly. If you're traveling with a baby or young children, we suggest choosing another rental.

Question 7

How do I get to the ski slopes?

Accepted Answer

There are three ways. You can ski in and ski out: a short walk takes you to Oma's Meadow, a blue run. During ski season, Sugar Mountain Resort's shuttle bus picks guests up at Sugar Top and takes them to and from the resort. Or you can drive down to the resort base yourself.

Question 8

Where do I park?

Accepted Answer

Free guest parking is next to the guard station. A Sugar Top shuttle takes you from the parking lot up to the building entrance, where the condo, pool and front desk are. When it isn't busy, you may be able to drive to the front entrance first and unload onto the luggage carts. Guests with a disability permit may park at the top if there's space. There's no valet, so please return the carts to the lobby when you're done.

Question 9

Is there an elevator?

Accepted Answer

Yes. The elevators are in the lobby, next to the front desk.

Question 10

Do I need four-wheel drive in winter?

Accepted Answer

From December through March, we strongly recommend all-wheel or four-wheel drive. When the roads up the mountain are covered in snow, the Village of Sugar Mountain can require four-wheel drive and chains to reach Sugar Top. In winter, please bring chains, ready to fit if you need them, and allow extra time.

Question 11

Is there air conditioning?

Accepted Answer

There's no central air conditioning, but there is a portable air conditioner that vents through a window. You may not need it: the condo is at 5,400 feet, and it rarely gets above 75°F, even on the hottest summer days. It's often 20 to 25 degrees cooler at the top of the mountain than at the bottom.

Question 12

What's in the kitchen?

Accepted Answer

It's a full kitchen with an electric range, microwave, dishwasher, garbage disposal, full-size refrigerator and blender. There's a pod coffee maker, some coffee and tea to get you started, and cooking basics such as salt, pepper, oil, pots, pans and dishes.

Question 13

Are towels and bed linens provided?

Accepted Answer

Yes. Every bed has sheets, blankets and pillows, and there are bath towels, hand towels and pool towels. The bathrooms have toiletries and a hair dryer, plus a free personal care kit with toothpaste, a toothbrush and mouthwash in case you forgot yours.

Question 14

Is there a washer and dryer?

Accepted Answer

There isn't one in the condo, but there are shared laundry rooms on every odd-numbered floor of the building.

Question 15

Can I use the pool, hot tubs, sauna and fitness room?

Accepted Answer

Yes. Guests can use the indoor pool, the hot tubs, the sauna and the fitness room. The building sets the hours, and they can change, so please ask the front desk.

Question 16

Is there WiFi?

Accepted Answer

Yes, there's fast WiFi. We send you the network name and password before you arrive.

Question 17

How does payment work?

Accepted Answer

You pay 50% of the total when you book. The rest is charged to the same card 14 days before you arrive. If you book less than 14 days before arrival, you pay the full amount when you book. The price includes the nightly rate, a cleaning fee and taxes. There is no service fee.

Question 18

Is there a security deposit?

Accepted Answer

The day before you arrive, we place a hold of $300 on your card. A hold is not a charge. We release it two days after you check out. If something is damaged, we may keep some or all of it.

Question 19

What is the cancellation policy?

Accepted Answer

Full refund up to 30 days before arrival. 50% refund up to 14 days before arrival. You can cancel from your booking page under "Find my booking", and the refund is worked out for you.

Question 20

Can I change my dates?

Accepted Answer

To change your dates, cancel your booking and book the new dates. The refund follows the cancellation policy, so if you're not sure, email us first.

Question 21

What are the house rules?

Accepted Answer

The main ones: no parties or events, no smoking or vaping inside or on the balcony, and quiet hours from 10 pm to 8 am. You'll see the full list, and agree to it, before you book.

Question 22

Why book here instead of on Airbnb or VRBO?

Accepted Answer

It's the same condo, but you book directly with the owner, so there's no service fee. When you pick your dates, the booking card shows how much you save compared with Airbnb and VRBO.

Question 23

What is there to do nearby?

Accepted Answer

Our Local guide lists our favorite towns, restaurants, wineries, ski areas and things to do nearby, with our own ratings. You'll find it in the menu at the top of the home page.

Questions and answers

What time is check-in and checkout?

Can I check in early or check out late?

How many guests can stay?

What are the beds?

Can I bring a pet or a service animal?

Questions and answers

What time is check-in and checkout?

Can I check in early or check out late?

How many guests can stay?

What are the beds?

Can I bring a pet or a service animal?

Is the condo a good fit for babies or young children?

How do I get to the ski slopes?

Where do I park?

Is there an elevator?

Do I need four-wheel drive in winter?

Is there air conditioning?

What's in the kitchen?

Are towels and bed linens provided?

Is there a washer and dryer?

Can I use the pool, hot tubs, sauna and fitness room?

Is there WiFi?

How does payment work?

Is there a security deposit?

What is the cancellation policy?

Can I change my dates?

What are the house rules?

Why book here instead of on Airbnb or VRBO?

What is there to do nearby?