The questions guests ask most about booking with BlueridgeCondos.com. Tap a question to see the answer. Each rental also has its own questions, on its page.
Are you a property owner?
List your Blue Ridge rental here and take bookings directly from guests.
How does booking direct work, and is there a service fee?
Each rental is run by its owner, and you book and pay on this site. There is no guest service fee: the price you see is the nightly rate, the cleaning fee, and tax. You can message the owner directly before and after you book.
When am I charged?
When you book, you pay the deposit share the owner has set for that rental (it is shown at checkout). The rest is charged to the same card 14 days before you arrive. If you book within 14 days of arrival, the full amount is charged when you book.
What are the cancellation policies?
Each rental uses one of three policies, and its page says which one applies before you book.
Flexible: Full refund up to 7 days before arrival. No refund after that.
Moderate: Full refund up to 30 days before arrival. 50% refund up to 14 days before arrival.
Strict: 50% refund up to 30 days before arrival. No refund after that.
What is the security hold?
Some rentals ask for a security hold, shown at checkout. The day before you arrive, a hold of that amount is placed on your card. A hold is not a charge: it is released two days after you check out, unless the owner reports damage. If a rental has no security hold, checkout does not mention one.
How do I contact the owner?
After you book, open your booking page (the link in your confirmation email, or use Find my booking) and write to the owner in the messages box. Before booking, use the email address on the rental's page.
Do I need an account?
No. Your confirmation email has a private link to your booking, where you can see the details, message the owner and cancel. If you like, you can also create an account to see all of your bookings in one place.
Are taxes included?
Taxes are added at checkout, before you pay. The rate depends on where the rental is (state, county and town), so you see the exact amount for your dates before you confirm.
What if the owner cancels, or a rental is taken off the site?
If the owner cancels your stay, or a rental is taken off the site, you get a full refund of what you paid.
Are pets allowed?
Each owner sets their own pet rules. Check the house rules and amenities on the rental's page, and ask the owner if you are unsure.
How do I find my booking?
Choose Find my booking at the top of the home page and enter the email address you booked with. We email you a link to each of your bookings.